Deliveries

Secure orders

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National and International Shipping

Deliveries are made to the address indicated on the order form, which can only be in the agreed geographical area. Orders are Delivered by Standard Domestic Delivery, most often the delivery service will be adapted according to the products ordered, the weight of the orders and the delivery destination.

A delivery service with tracking can be requested, but you will be charged an additional 3.50 E on products from the South Pacific, as it is billed by our Air Post freight service, delivery without signature.

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FEDEX services can be requested, but the costs will be borne by the customer.

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Delivery times are only indicative; if these exceed thirty days from the order, the sales contract may be terminated and the buyer reimbursed.

The order processing time will be 24 to 48 hours upon receipt of the order.

Delivery times are 4 to 7 days - 5 to 8 days and 7 to 21 days - depending on the delivery destination, the origin of the product.

Full details of shipping, delivery costs, and refund / exchange policy is indicated on the product sheet. You should read its sheets for information.

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However, despite the fact that we are lucky to be able to ship Covid

There may be delays for which we are not responsible on delivery services

In this case you must inform us immediately.

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The company Arom Addict can provide the buyer with the tracking number of his parcel by e-mail.

The buyer is delivered to his home by his postman. If the buyer is absent, he will receive a calling card from his postman, which allows him to collect the products ordered at the nearest post office, during a period indicated by the postal services.

The risks associated with transport are the responsibility of the purchaser from the moment the items leave the premises of the company Arom Addict. The buyer is required to check in the presence of the employee of La Poste or the delivery person, the condition of the packaging of the goods and their contents on delivery. In the event of damage during transport, any protest must be made to the carrier within three days of delivery.

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The processing time for the order is sent from 24 to 48 hours upon receipt of the order.

The delivery time is (3 to 21 days) average time for France and EU, is varies according to the delivery destination. We deliver all over the world.

Shorter deadlines can be noted on our stocks in Europe

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International Expeditions

International shipments are generally made by air freight mainly, sea freight also used in some destinations.

Despite the measures related to Covid, international shipments remain maintained for the EU and the countries, for which the measures have been lifted.

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Note that when you order internationally, additional costs may apply depending on the country, customs clearance costs, taxes, as well as the VAT applicable to the country, its costs are the responsibility of the customer.

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Retention of title
The Arom Addict company retains full and entire ownership of the products sold until the price has been fully collected, in main costs and taxes included.

Withdrawal
Under Article L121-20 of the Consumer Code, the buyer has a period of fourteen working days from the delivery of their order to exercise his right of withdrawal and thus return the product to the seller for exchange or refund without penalty with the exception of the return costs.

Any request must be made by downloading the withdrawal or cancellation form, the "Forms" or "mail" section.