Return Policy - Money Back Guarantee / Exchanges

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Withdrawal
Under Article L121-20 of the Consumer Code, the buyer has a period of fourteen working days from the delivery of their order to exercise his right of withdrawal and thus return the product to the seller for exchange or refund without penalty with the exception of the return costs.

Any request must be made by downloading the withdrawal or order cancellation form, the "Forms" section or by "mail" to the address indicated Contact

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Returns / Exchanges-Guarantee

All the products supplied by the company Arom Addict Essentiel benefit from the legal guarantee provided for by articles 1641 and following of the Civil Code. In the event of non-conformity of a product sold, it can be returned to the company Arom Addict Essentiel which will inform you the address to which the product will be returned, will exchange it or refund it. All complaints, requests for exchange or refund must be made by post to the following address: Arom Addict 15 rue du Peyrou 09270 Mazères or via the forms available on the site in the “Forms” section of the menu , within thirty days of delivery.

The return policy is integrated into each product sheet ranging from 14 days to 30 days depending on our suppliers. It is therefore advisable to read its information before making your purchases.

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